FAQ

Question 1

Are these presets only for Lightroom?

Answer

Yes, these can only be used in desktop based Lightroom software and Lightroom mobile app.

Question 2

I made a purchase but haven't received it by email yet

Answer

When you successfully purchase a product from the our store, we automatically send a receipt email to the email address you entered. It may take a few minutes for the email to get sent, though. If you still haven’t received those emails after 15 to 20 minutes, something might have gone wrong. In most cases an error in the email address entered is the culprit. If that is not the case then, do write to us on our email id and we will share the link manually on your email id mentioned. Don't worry, we are here for you always :)

Question 3

Can you send my purchase to another email?

Answer

Of course! If you changed email address or would like us to simply send emails to another address, we’ll be happy to.

Question 4

What payment methods to you accept?

Answer

We prefer PAYPAL and also have an option to receive orders via PayU link.

Question 5

Do you charge sales tax or GST?

Answer

No we do not charge any tax seperately. The price is inclusive of taxes.

Question 6

Can i cancel my order after the purchase is done?

Answer

Once the purchase is done, It can't be reversed.

Question 7

Is it possible to get the refund if i am unhappy or have any issues downloading the product?

Answer

If you are unhappy because of the product, please feel free to write us at hello@nitinaroraphotography.com and we will make sure that we solve the queries and if there is any issue. Always happy to help :)

FAQ

Frequently asked questions